Payment Policy

Last updated: 12.10.2026

This Payment Policy outlines how CODEGENIX LTD (Company Number 16808123), Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF, operating as CopyRefine, processes credit purchases, accepted payment methods, security measures, and your rights and responsibilities regarding payments.

Accepted Payment Methods

CODEGENIX LTD (Company Number 16808123), Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF operates CopyRefine and accepts Visa and Mastercard credit and debit cards. Card payments are handled by our payment processor. We do not store your card details on our servers.

Credit System and Billing

Credit Purchases

CopyRefine operates on a pay-as-you-go credit system. At the base rate 1 credit costs €1 (the Starter bundle is 50 credits for €50); larger bundles cost less per credit. Prices in other currencies are converted from the euro price. When you purchase credits, payment is charged immediately and the credits are added to your balance once the payment succeeds. You receive a confirmation email with your receipt.

Credit Usage

Credits are used to access our AI copywriting and refinement services. Each project or service consumes a specific number of credits based on the complexity and length of the content. Purchased credits never expire - they remain in your account indefinitely until used.

Payment Security

You enter your card details in our checkout over an encrypted (TLS) connection. They are passed straight to our payment processor to take the payment and are never stored on our servers; we keep only the amount, currency, credits, status and the payment reference. Your bank may ask you to confirm the payment (3-D Secure).

Currency and Pricing

Supported Currencies

Purchase credits in your preferred currency. Currently available: Euro (EUR), US Dollar (USD), Saudi Riyal (SAR), Moroccan Dirham (MAD), Canadian Dollar (CAD), Sri Lankan Rupee (LKR), Azerbaijani Manat (AZN), Kazakhstani Tenge (KZT), Chilean Peso (CLP), Japanese Yen (JPY), Turkish Lira (TRY), and Papua New Guinean Kina (PGK). Prices are converted from euros at the day's exchange rates from a public exchange-rate service, refreshed once every 24 hours. A custom top-up can be any amount from €1 to €20,000, or its equivalent in the currency you pick at the day's rate, with the maximum rounded down to a round figure and never above €20,000, and every accepted amount buys at least one credit. You can select your preferred currency using the currency selector in the navigation bar. All payments are processed in currencies available on the website (EUR, USD, SAR, MAD, CAD, LKR, AZN, KZT, CLP, JPY, TRY, PGK). We perform the conversion from EUR; your card issuer may apply its own fee if your card is denominated in a different currency again.

Base Processing Currency

EUR (Euro) is the base processing currency for all transactions. When you select a different currency, the euro price is converted at the day's exchange rates from a public exchange-rate service, refreshed once every 24 hours (if the rate service is unavailable, the last rates we received stay in use). The same rates set the price shown and the amount charged, so the figure you see is the figure we bill; the amount on your statement may still differ slightly if your card is denominated in another currency again and your issuer converts it.

Price Changes

We may change credit bundle prices; the current prices are always the ones on the website. Credits you have already bought are not affected by price changes.

Price Shown at Checkout

The price shown at checkout, in the currency you selected, is the amount charged for your credits.

Failed Payments and Declined Cards

If a credit purchase payment fails or your card is declined, you will receive an immediate notification. You can retry the purchase with the same or a different payment method. Failed credit purchases do not affect your existing credit balance. You are responsible for ensuring your payment method is valid and has sufficient funds before attempting a purchase.

Refunds and Disputes

Refund Eligibility: Unused credits are refundable within 14 days of purchase. Credits you have already spent are not refunded. Refunds go back to the card you paid with, as set out in our Refund Policy.

Chargebacks: If you dispute a charge with your bank or card issuer, your account may be suspended while the dispute is open. Chargebacks made in bad faith may lead to the account being closed.

Payment Disputes: If you believe you were charged incorrectly for a credit purchase, please contact us at info@copyrefine.pro before initiating a chargeback. We will work with you to resolve the issue.

Payment Processing

All credit purchases on CopyRefine are processed through our payment processor on behalf of CODEGENIX LTD. You pay with Visa or Mastercard in our checkout; if your bank asks for 3-D Secure confirmation, you are shown your bank's confirmation page and then brought back.

You will receive a payment confirmation and a receipt by email. For questions about payment processing, contact info@copyrefine.pro.

Credit Expiration and Validity

Credit Validity Period: Credits purchased on CopyRefine never expire. They remain in your account indefinitely and can be used for our AI copywriting services at any time, on the terms in effect when you use them.

See our Cancellation Policy for how unused credits are treated if you close your account.

Payment Confirmation and Receipts

After each successful credit purchase, you will receive a confirmation email with your receipt, transaction ID, credit amount purchased, and payment details. If you do not receive it, please check your spam folder or write to info@copyrefine.pro.

Payment Questions?

If you have questions about credit purchases, payments, or need assistance with a transaction processed by CODEGENIX LTD, please contact us.

CODEGENIX LTD - Company Number: 16808123
Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF

info@copyrefine.pro